Need help with utility bills?
In response to the overwhelming need for utility assistance, we have monthly in-person utility assistance office hours. No appointment needed! See hours and times below.
Utility Assistance
More Info
Walk-ins Welcome
9 AM – 1 PM
2nd Wednesday of every month
If you have one of these utility bills and you are a 60 or older resident of Dallas or Collin County, we can help:
TXU – electric
Ambit – electric
Atmos Energy – gas
We will see all we can on a first-come, first-served basis, so please be prepared to wait.
Please bring the following documents with you:
Driver’s License or other photo ID
Proof of Income (SS letter, pension statement, employment income, etc.)
Utility Bill
You may also apply for utility help with this form.